Solicitamos su permiso para obtener datos estadísticos de su navegación en esta web, en cumplimiento del Real Decreto-ley 13/2012. Si continúa navegando consideramos que acepta el uso de cookies.
Aceptar Más información

Registration conditions Travel Agencies

 Register new user

Travel Agencies

The purchase of tickets will always be done through a registered user.

Your registration will permit you to access the private area of clients, identifying yourself with your user and password. From this area you can:

  • Consult the status of your purchases.
  • Modify your reservations as long as the payment for them has not yet been made.
  • Pay for your reservations.
  • Carry out the reprinting of the issue notes.

Groups obligatorily must carry own official guide for the visit any National Heritage Museum. In addition, these visits have to be made with portable guided group system (transmitter microphone + receivers headphones) in the Royal Palace of Madrid, Monastery of El Escorial, Royal Palace of Aranjuez, Royal Palace of La Granja, Royal Palace of Almudaina, Monastery of Yuste, Monasteries of Huelgas in Burgos and Santa Clara in Tordesillas.

If they do not have their own equipment, Patrimonio Nacional will provide the service with a rental cost of € 1.20 per person, excluding the guide. The reservation and payment can be made through the website or at the box office.

The reservation and advance sale of tickets can only be done with a maximum of 90 days and a minimum of 48 hours.
You must make payment of the reservation 48 hours before the visit, otherwise the reservation is automatically canceled.

The minimum number of persons for a group is 9.

Only 8 reservations per use and day can be made.

On the day of the visit you must accredit the reservation.

The assigned hour in the reservation of tickets is an estimate (except in Royal Palace of El Pardo, Monastery of Las Descalzas, Monastery of La Encarnación, Monastery of Las Huelgas and Monastery of Santa Clara, where time is strict), asking you for the utmost punctuality in arriving at the box offices. In the case that the assigned hour for entry is passed for causes not attributed to Patrimonio Nacional, another entry time will be assigned if possible. If the capacity is complete, the refund of the amount of the entry paid will not be possible.

Once the payment is made for the total amount of your reservation, you will be sent an issue note in PDF format as an attached file to the e-mail address that was provided.