The purchase of tickets will always be done through a registered user.Your registration will also allow you to access the private area of clients, identifying yourself with your user name and password. From this area you can:
Prior reservation is advised.
The minimum number of persons for a group is 9.
Only 8 reservations per use and day can be made. The maximum number of unpaid reserves will be limited based on purchases made in the same period in previous years. This limit value will be calculated automatically by the system and if it is exceeded, you must pay or eliminate any of your reservations in order to continue reserving new visiting hours.
On the day of the visit you must accredit the reservation.
The assigned hour in the reservation of tickets is an estimate (except in Royal Palace of El Pardo, Monastery of Las Descalzas, Monastery of La Encarnación, Monastery of Las Huelgas and Monastery of Santa Clara, where time is strict), asking you for the utmost punctuality in arriving at the box offices. In the case that the assigned hour for entry is passed for causes not attributed to Patrimonio Nacional, another entry time will be assigned if possible. If the capacity is complete, the refund of the amount of the entry paid will not be possible.
The reservation and advance sale of tickets can only be done with a maximum of 90 days and a minimum of 7 days. The maximum date for making the payment of the reservation will be 7 days before the visit. If it is not done, the reservation will be cancelled automatically.
Official guides, necessarily, must carry own official guide for the visit to any National Heritage Museum. In addition, these visits have to be made with portable guided group system (transmitter microphone + receivers headphones) in the Royal Palace of Madrid, Monastery of El Escorial, Royal Palace of Aranjuez, Royal Palace of La Granja, Royal Palace of Almudaina, Monastery of Yuste, Monasteries of Huelgas in Burgos and Santa Clara in Tordesillas.
If they do not have their own equipment, Patrimonio Nacional will provide the service with a rental cost of € 1.20 per person, excluding the guide. The reservation and payment can be made through the website or at the box office.
The documentation that had permitted the acquisition of the Reduced and/or Free Tickets shall be presented at the entrance to the museum. In case of not being able to do so, the corresponding difference must be paid in the box offices.
The free ticket can only be acquired along with a paying ticket (in a family group, at least one of the members must pay for a ticket).
Once the payment is made for the total amount of the reservation, an issue note will be sent to you in PDF format as an attached file to the e-mail address that was provided.