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Registration conditions Cultural group

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Cultural group

A Cultural Group is considered as: the Cultural Associations, Institutions, Foundations, Post-graduate Schools in Fine Arts.

The purchase of tickets is always done through a registered user.

Your registration will also allow accessing the private area of clients, identifying yourself with your user name and password. From this area you can:
  • Consult the status of your purchases.
  • Modify your reservations as long as the payment for them has not yet been made.
  • Pay for your reservations.
  • Carry out the reprinting of the issue notes.

The minimum number of persons for a group is 9.

Only 8 reservations per use and day can be made.

On the day of the visit you must accredit the reservation.

The assigned hour in the reservation of tickets is an estimate (except in Royal Palace of El Pardo, Monastery of Las Descalzas, Monastery of La Encarnación, Monastery of Las Huelgas and Monastery of Santa Clara, where time is strict), asking you for the utmost punctuality in arriving at the box offices. In the case that the assigned hour for entry is passed for causes not attributed to Patrimonio Nacional, another entry time will be assigned if possible. If the capacity is complete, the refund of the amount of the entry paid will not be possible.

The reservation and advance sale of tickets can only be done with a maximum of 90 days and a minimum of 48 hours. The payment can be made on the same day of the visit in the box offices.

Groups can make your visit in the following ways:

  • Monastery of Las Huelgas in Burgos and Santa Clara in Tordesillas:
    • Guided visit by hiring official guide and guided Groups system.
    • Guided visit with National Heritage guide and the groups guided system.
  • Palace of El Pardo and Monasteries of Descalzas and Encarnación:
    • Guided visit with hiring of official guide.
    • Guided visit with National Heritage guide.
  • Palacio Real de Madrid, Monasterio de El Escorial, Palacios Real de Aranjuez, Palacio Real de La Granja, Palacio Real de la Almudaina y Monasterios de Yuste:
    • Free visit.
    • Guided visit with hiring of official guide and the groups guided system.
    • Guided visit with the complement of a National Heritage guide, groups guided system included.

At venues where portable guided group system (transmitter microphone + receivers headphones) is required, when they do not have their own equipment, Patrimonio Nacional will provide the service with a rental cost of € 1.20 per person, excluding the guide. The reservation and payment can be made through the website or at the box office.

The documentation that had permitted the acquisition of the Reduced and/or Free Tickets shall be presented at the entrance to the museum. In case of not being able to do so, the corresponding difference must be paid in the Box Offices.

To those who made the payment for the total amount of their purchase an issue note will be sent in PDF format as an attached file to the provided e-mail address. Those that only made the reservation will receive the confirmation thereof in their e-mail.