An Educational Group is considered: 2nd Cycle Pre-School, Primary, Secondary, Advanced Secondary, Professional Training, Universities, School-Workshops, Employment Workshops and Trade Schools.

The purchase of tickets will always be done through a registered user.

• Consult the status of your purchases.
• Modify your reservations as long as the payment for them has not yet been made.
• Pay for your reservations.
• Carry out the reprinting of the issue notes.

The minimum number of persons for a group is 9.

Only 8 reservations per use and day can be made.

On the day of the visit you must accredit the reservation.

The assigned hour in the reservation of tickets is an estimate (except in Royal Palace of El Pardo, Monastery of Las Descalzas, Monastery of La Encarnación, Monastery of Las Huelgas and Monastery of Santa Clara, where time is strict), asking you for the utmost punctuality in arriving at the box offices. In the case that the assigned hour for entry is passed for causes not attributed to Patrimonio Nacional, another entry time will be assigned if possible. If the capacity is complete, the refund of the amount of the entry paid will not be possible.

The reservation and advance sale of tickets can only be done with a maximum of 90 days and a minimum of 7 days.
Payment can be made on the same day as the visit in the box offices.

Groups should show the presentation letter of their center at the box office, and bring teachers, school monitors or tutors, advisable, with knowledge about the museum.

To those that had made the payment for the total amount of the purchase an issue note in PDF format will be sent as an attached file to the provided e-mail address. Those that only made the reservation will receive in their e-mail the confirmation thereof.